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Printer Won't Print? Try This!

We get lots of calls from customers and frustrated business owners alike who are having trouble with their printers. Printer problems always seem to appear at the worst time!

If you’ve got an important presentation or meeting on the schedule, you don’t have time to wait for a printer repair technician to come out. 
Here are a few of the most common print issues we hear about and how you can fix them:

  1. “My printer won’t print!” – Before you panic, check to see if your printer is communicating properly with your computer. If it isn’t, it may be that you need to update drivers or firmware. A pending Windows update might be the cause too, so install any updates, shut down your computer, and try again. Instructions for driver updates can be found on the manufacturer’s website (HP.com, Brother.com, Epson.com, etc.).
  2. “My printer says I have a paper jam, but there’s nothing in the tray.” Often, this can be fixed with some canned air and blowing the machine out. There may also be a piece of paper inside the printer that ripped off and is stuck – you might need a flashlight to see it. Take the paper out of the tray, open all flaps, and look inside.
  3. “When do I replace the cartridges?” Printers usually warn you if ink is running low. If you print only occasionally, toner might last a couple of weeks even after you get a low ink notification. It’s good practice to order cartridges as soon as the message appears. We can help you keep up to date on ink and toner when you become a MCS customer!

MCS Can Help with Tricky Printer Problems!

While some repairs can be done DIY-style, others will require parts and a technician. When labor costs are involved, the bill for repair can quickly skyrocket. When deciding whether to repair or replace your printer, consider the total costs of replacement parts and labor. Additionally, many parts for home inkjet printers are just not available, making the process moot.

MCS recommends choosing the right printer for your needs, whether that’s only printing once every few days, or printing several documents every hour. The type of printer you need and the quality of printer necessary will depend on how often you use it, and what you’re using it for. 

If you think your printer needs repairs, instead of paying for a full hour of service to simply have your printer looked at, MCS offers a $25 printer assessment fee.  Our technician will diagnose the issues and let you know if the machine can be fixed along with an estimated cost of repair, including parts and labor.  When a repair does make sense, MCS will apply this $25 printer assessment fee toward the first hour of labor.  

To read more about our printer repair service for businesses and business-class machines (including our hourly rate), please click here.

We truly care about the Ann Arbor community and want to continue to build relationships with small businesses and non-profit organizations.  We have the ability to help you with all your computer, labeling, and printing needs, including on location printer repair service in Ann Arbor and the surrounding area.

Contact us today to discuss your needs and to schedule a checkup for your printer. 

The A2Y Chamber has been working with Michigan Computer Supplies for several years now. They have fantastic service and they even donate a case of paper to our organization each month. Every non-profit is looking to save funds... With the help of Michigan Computer Supplies, the Chamber has been able to stretch valuable resources.

Diane Keller, President A2 Chamber

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