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Printer Repair Service Checklist

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Have you transitioned to working from home since the pandemic hit?

Does it look like you’re going to be working and printing office documents remotely for the foreseeable future?

Working from home has its pros – no commute, sweatpants, endless coffee… but the cons include technology problems that you have to solve on your own with remote help from an IT person.

If you have printer issues, that can be a whole other level of frustration, especially if your home printer isn’t suited to the high volume you might have been printing on your business-class machine at your office.

Before you call a printer repair service or spend a lot of money to repair your printer, ask yourself these questions:

  1. Do you have an inkjet printer costing $150 or less?
  2. Could your printing needs be solved by a quick trip to the office?
  3. Would replacing your printer for a higher quality machine be a better investment?

If you answered yes to any of these questions, hiring a printer repair technician to come to your home or bringing your inkjet printer to a repair shop might not be the best option.

While some repairs can be done on site, others will require parts and a technician. When labor costs are involved, the bill for repair can quickly skyrocket. When deciding whether to repair or replace your printer, consider the total costs of replacement parts and labor. Additionally, many parts for home inkjet printers are just not available, making the process moot.

MCS recommends choosing the right printer for your needs, whether that’s only printing once every few days, or printing several documents every hour. The type of printer you need and the quality of printer necessary will depend on how often you use it, and what you’re using it for. Read more about how to choose the right printer here!

If you think your home printer is worth having serviced, MCS is ready to help!  Instead of paying for a full hour of service to simply have your printer looked at, MCS offers a $25 printer assessment fee.  Our technician will diagnose the issues and let you know if the machine can be fixed along with an estimated cost of repair, including parts and labor.  When a repair does make sense, MCS will apply this $25 printer assessment fee toward the first hour of labor.  

To read more about our printer repair service for businesses and business-class machines (including our hourly rate), please click here.

We truly care about the Ann Arbor community and want to continue to build relationships with small businesses and non-profit organizations.  We have the ability to help you with all your computer, labeling, and printing needs, including on location printer repair service in Ann Arbor and the surrounding area.

Contact us today to discuss your needs and to schedule a checkup for your printer.

I have worked with Michigan Computer Supplies for about two and a half years. They supply us with 5-10 toner cartridges each month for about 17 printers, of which some are large volume printers. We use both their refurbished and original manufactured toner depending on the device. I believe the refurbished cartridges work just as good as the originals. We also order Zebra printers and labels, Ethernet cables, bar code scanning devices and more. You name it. They have it. Occasionally we have also purchased printer devices and have had items repaired by them as well. I typically call once a week because we go through so much toner. When I call to let them know that we are getting low on supplies they are very efficient with their response time. Kyle delivers new toner by the next day and removes the old cartridges and recycles them. In addition, Jessica often mentions other cost saving measures such as quantity price breaks or recommends a compatible refurbished cartridge to save money. They try to give their customers the most bang for their buck! They are a great group of people to work with. They are very customer oriented and go above and beyond expectations. We recently had a specialized fax machine stop working that would cost $2,000 to replace. I spoke with Chris and he did some research and within 30 minutes called back with a suggestion of another device that would fit our needs for only $ 400.00! They really care about their customers.

B. Gibson


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